Technology and outsourcing for financial institutions

We provide the full range of technology and communications procurement, outsourcing and privacy services for the banking, financial services and insurance sectors, including advice on:

• business process outsourcing (front, middle and back office)
• communications
• data centres
• data retention and data security law
• e-banking and online insurance
• m-commerce and mobile payments
• outsourcing and associated regulatory issues such as MiFID, CRD and Solvency II
• payments processing/electronic securities trading
• privacy and information
• technology platforms
• technology procurement and partnering
• vendor contracts

Our experience

Our team has advised on numerous transactions for banks, financial services providers, insurers and suppliers, including advising:

• a leading US based international bank on numerous technology procurements, outsourcings and privacy matters
• a major Australian bank on its European data centre arrangements
• a major international bank on its mobile banking activities
• a leading global vendor on the supply of a next generation securities trading platform for a Middle East exchange
• major banks on international trade finance outsourcings
• numerous leading banks on electronic banking systems and web-based services
• a global insurance company on the outsourcing of its applications development services and desktop managed services
• a leading service provider on a major outsourcing of back office technology services by a UK clearing bank
• an international bank on the outsourcing of its contact centre services
• a major European bank on a series of business process outsourcings including treasury trade, back office, bond trading platforms and payroll
• a leading asset and fund management business on a business process and technology outsourcing
• a well-known insurance broker on data security matters
• a leading provider of investor record-keeping services and systems on an innovative consortium led bid for work from a leading Government Authority; and
• a global insurance company on a series of outsourcings to an offshore provider

Our strengths

Our team is led by eight partners with in-depth experience in the sector. We have a deep understanding of the banking, financial services and insurance sector and the opportunities created by new and emerging technological and business services. We recognise that success in these sectors depends not just on understanding the commercials, the technology and the regulatory aspects of a transaction. Those are a given. Critically, it depends on understanding the client's culture and priorities - and providing advice that reflects all of these requirements.